Terms of Service

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing and using DiversionIQ ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

DiversionIQ is a Software-as-a-Service (SaaS) platform that provides real-time airport diversion management, tracking, and analytics services. The Service includes:

  • Real-time diversion data monitoring and alerts
  • Historical diversion analytics and reporting
  • Webhook notifications and API integrations
  • Digital signage capabilities for airport displays
  • User management and access control
  • Customer support and technical assistance

3. User Accounts and Registration

To access the Service, you must register for an account and provide accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your contact information remains current

4. Subscription Plans and Billing

4.1 Subscription Tiers: We offer multiple subscription plans (Starter, Basic, Professional, Enterprise) with different features and pricing.

4.2 Payment: Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law.

4.3 Free Trials: Free trials are available for eligible plans. No payment is required during the trial period, but a valid payment method may be required.

4.4 Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.

4.5 Cancellation: You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or attempt to breach security
  • Reverse engineer or attempt to extract source code
  • Use the Service for any unlawful or prohibited purpose
  • Interfere with or disrupt the Service or servers

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Intellectual Property

DiversionIQ and all related materials are protected by copyright, trademark, and other intellectual property laws. We retain all rights, title, and interest in the Service.

8. Service Availability

8.1 Uptime: We strive to maintain high availability but do not guarantee uninterrupted service.

8.2 Maintenance: We may perform scheduled maintenance that may temporarily affect service availability.

8.3 Support: Technical support is provided according to your subscription plan level.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIVERSIONIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11. Indemnification

You agree to indemnify and hold harmless DiversionIQ from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

15. Contact Information

If you have questions about these Terms, please contact us at:

These Terms of Service are effective as of January 1, 2025.